At Beautiva.uk, we value our customers and strive to provide the best shopping experience. If you have any complaints regarding our products, services, or policies, we encourage you to reach out to us so we can resolve the issue promptly and fairly.
How to Submit a Complaint
If you have a complaint, please follow these steps to ensure a quick resolution:
- Contact Customer Support
- Email us at sales@beautiva.uk
- Call us at +447427750607 during business hours
- Use our online Contact Form on Beautiva.uk/contact
- Provide Detailed Information
When submitting a complaint, please include:- Your full name and contact details
- Order number (if applicable)
- A detailed description of the issue
- Any supporting documents or images
- Resolution Timeframe
- We aim to acknowledge complaints within 5 business days.
- A resolution will be provided within 5 business days, depending on the complexity of the issue.
Escalation Process
If you are not satisfied with the resolution, you may escalate your complaint by:
- Requesting further review via sales@beautiva.uk
- Contacting a senior representative if necessary
- Seeking external dispute resolution if applicable
Our Commitment
At Beautiva.uk, we take all complaints seriously and strive to improve our services based on your feedback. We appreciate your patience and cooperation in helping us resolve issues efficiently.
For further inquiries, feel free to contact us anytime at sales@beautiva.uk.
Thank you for shopping with Beautiva.uk!